Terms of service

Who we are

Captain Roam is a trade name of DIBC LLC, an Ohio limited liability company ("we", "us"). captainroam.com and Captain Roam's guides and guidebooks are provided by DIBC LLC. Contact: [email protected].

What we do, and what we don't

We make travel guides: custom trip guides for your dates, Full Field Guides for a destination, and published guidebooks. We are not a travel agent. We do not book, sell or resell travel. You book and pay travel providers (airlines, hotels, tours, restaurants and so on) directly, under their own terms.

How ordering works

• You send your request through the order form, which opens an email to us with your answers. Sending the form does not create a charge.
• The Captain replies within 1 business day with your quote and a payment link.
• PDF only: you pay the guide price through the payment link, and the 5-business-day turnaround starts when you pay.
• Printed book or Both: you get an estimated quote for the full total: the guide price, plus the estimated print fee from our printer at cost, plus shipping to your address. Nothing is charged until you approve it, and the 5-business-day turnaround starts once you do. If the final page count changes the print fee, you see the new total before we print. Printed books ship after your guide is approved; shipping time is separate from the turnaround.
• Prices are shown on the Pricing page. Rush (48 hours, +$35) is offered for Weekend and Week trip guides only, and covers the guide only, not printing or shipping.
• If we don't think we can do your destination well, we tell you within 1 business day and refund you in full.

Revisions

Each guide includes one round of revisions: changes to the guide you received, sent within 14 days of delivery, back to you in 2 business days. A new destination or new dates is a new guide.

Accuracy

We check events, hours, prices and rules against the sources listed in your guide, as of the date we check them. Things change after that: always confirm times, prices, availability and entry rules with the provider or official source before you rely on them. Items not yet announced are marked TBA. Travel rules and news pages on this site are plain-language summaries for general information, not legal advice.

Your guide and our content

Your guide is for your personal, non-commercial use. Please don't resell or republish it. The text, design, the Captain Roam name and badge, and the guidebooks are owned by DIBC LLC or used with permission; photos are credited to their owners and used under their licenses. A Full Field Guide covers a destination, not your trip: once finished, it joins the Captain Roam guidebook library. Your personal details and trip plans never go into the library version.

Your answers

We use your answers only to make and support your guide. See our Privacy policy.

Questions

Email [email protected]. Everything happens in writing, by email.